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Engagement Manager


Job details

General information

Reference number

2017-9  

Job details

Category

Partnerships - Engagement Manager

Job title

Engagement Manager

Contract type

Permanent

In a nutshell

As Engagement Manager, you are accountable for the profitability of your client rewards programs. You engage program members by using levers such as the right rewards catalogue, effective B2C marketing and user friendly online rewards buying experience. You also manage client relationships with focus on retaining and profitably growing your clients.

You work closely with buying, graphic design, customer support, technology departments and also act as the main point of contact for your clients.

Dynamic, resourceful and problem-solving, you enjoy working in an international environment together with a divers set of people across the globe. You are an e-commerce marketing specialist with a flair for data.  You have a convincing personality and enjoy working with client stakeholders at different levels.

What you will do

• Develop and maintain the annual account plan and secure execution of the plan for your   clients
• Define and continuously refine your client’s reward strategy
• Work closely with buying department to implement the rewards catalogue strategy
• Propose new concepts, offers and functionalities to increase member engagement
• Interpret, anticipate and proactively manage client needs by developing close relationships and deeply understanding client objectives
• Work with the design team for website design, marketing campaign realization and execution
• Deliver traffic, conversion, reward sales as well as other shop KPIs
• Web performance tracking, reporting, generating insights for creation of best practices
• Work closely with technology for UX improvements and developments

What you will need

• Bachelor or Master Degree ideally in business, marketing or e-commerce
• Profound B2C e-commerce experience with strong marketing operations experience
• Account management experience or affinity
• Experience in website and online shop management as well as email marketing
• Exceptional relationship management, strong interpersonal and communication skills
• Strong analytical and reporting skills, willing to go the extra mile
• Autonomous working style, self-starter attitude, quick learner
• International work experience, perfect English is a must, other languages a plus

What we have

Loylogic is the world’s leading innovator and creator of points experiences, insights, commerce and engagement. By tantalizing members with more choices and arming programs with insights on behavior – anticipating both present and future needs – we deliver powerful solutions that amplify engagement and build loyalty.

Founded in 2005 with offices around the world and a global content network of more than 500 merchants and 2,000 online stores offering millions products and services, Loylogic, the new paradigm of points-based e-commerce and e-payment solutions, is the partner that the world’s leading loyalty programs trust with making their points and miles loved more. For more information please visit loylogic.com.

 

 Our goodies for you:

  • Competitive salary dependent on experience
  • Office location on a non traffic road
  • Chief Joy Officer and Personal Coach
  • Internal incentive program
  • Anniversary bonus
  • Annual Team Outing and regular Team events
  • Flexible allowances to match your needs

Job location

India, Pune