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Engagement Manager

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Job details


Partnerships - Engagement Manager

Job title

Engagement Manager

Contract type


In a nutshell

As Engagement Manager, you are accountable for the profitability of your client rewards programs. You engage program members by using levers such as the right rewards catalogue, effective B2C marketing and user friendly online rewards buying experience. You also manage client relationships with focus on retaining and profitably growing your clients.

You work closely with buying, graphic design, customer support, technology departments and also act as the main point of contact for your clients.

Dynamic, resourceful and problem-solving, you enjoy working in an international environment together with a divers set of people across the globe. You are an e-commerce marketing specialist with a flair for data.  You have a convincing personality and enjoy working with client stakeholders at different levels

What you will do

  • Develop and maintain the annual account plan and secure execution of the plan for your clients
  • Define and continuously refine your client’s reward strategy
  • Work closely with buying department to implement the rewards catalogue strategy
  • Propose new concepts, offers and functionalities to increase member engagement
  • Interpret, anticipate and proactively manage client needs by developing close relationships and deeply understanding client objectives
  • Work with the design team for website design, marketing campaign realization and execution
  • Deliver traffic, conversion, reward sales as well as other shop KPIs
  • Web performance tracking, reporting, generating insights for creation of best practices
  • Work closely with technology for UX improvements and developments

What you will need

  • Bachelor or Master Degree ideally in business, marketing or e-commerce
  • 5-10 years of B2C e-commerce experience with strong marketing operations experience
  • Account management experience or affinity
  • Experience in website and online shop management as well as email marketing
  • Exceptional relationship management, strong interpersonal and communication skills
  • Strong analytical and reporting skills, willing to go the extra mile
  • Autonomous working style, self-starter attitude, quick learner
  • International work experience, perfect English and German is a must, other languages a plus

What we have

Our goodies for you

  • Competitive salary dependent on experience
  • Day off on your Birthday
  • Chief Joy Officer and Personal Coach
  • Internal incentive program
  • Anniversary bonus
  • Great coffee and even better colleagues

Job location

Switzerland, Zurich